NC DHHS Senior Business Analyst NEW

The NC Department of Health and Human Services (DHHS)
is seeking a senior Business Analyst / Software Tester to support the implementation of a statewide IT project for Division of Public Health (DPH).

DESCRIPTION
OF WORK:

This
hybrid role combines business analysis with software quality assurance testing responsibilities. This senior BA / Tester role will work with
the business and other stakeholders to support the business process analysis. This role will work with multiple internal and
external stakeholders to capture requirements, business process workflows and
develop other BA artifacts using North Carolina Department of Information
Technology Business Analysis Team tools and templates. This role will also perform QA and Testing
work and ensure our applications run smoothly.

RESONSIBILITIES

Business Analyst Duties:

– Develop
a strong understanding of the functions, uses and requirements for the
system

– Gather,
analyze, and document business requirements from stakeholders.

– Identifying
and documenting current and future state process workflows

– Developing
documents such as: Business objects inventory list Reports, email
notifications and Forms List, Email Notifications/Letters Inventory List,
User Stories, Permission Matrix, Wireframes

– Additional
development of documents may include but is not limited to entity
relationship diagrams, data dictionaries, system context diagrams

– Preparing
and maintaining project documentation and artifacts including analysis,
reports and user documentation

– Help
business develop use cases

– Translate
business needs into functional specifications and user stories.

– Collaborate
with development teams to ensure requirements are understood and
implemented correctly
– Supporting
required system go-live activities
– Documenting
gap analysis

Software Testing Duties- Execute
manual and automated test cases to validate software
functionality, performance, and security.
– Perform
data migration testing to ensure accurate transfer of data
between systems.
– Conduct
back-end testing, including validation of APIs, server-side logic, and
integration points.
– Write
and execute database queries (SQL) to verify data integrity and
consistency.
– Identify,
document, and track software defects using issue tracking tools (e.g.,
Jira, QC, ADO).
– Collaborate
with developers and product teams to resolve bugs and improve application
quality.
– Perform
regression, integration, and user acceptance testing (UAT).
– Create
and maintain test plans, test scripts,
and testing documentation.
– Ensure
compliance with QA standards and best practices.
– Strong
English comprehension and communication skills (spoken and written) for
clear documentation and effective user support.
– Ability
to work autonomously and be a “self-starter”

– Experience
working in a fast-paced Agile Testing environment

KNOWLEDGE, SKILLS AND ABILITIES /
COMPETENCIES:

• Demonstrated
experience participating in the documentation of functional requirements and
technical specifications for existing and new applications

• Strong writing and
communication skills

• Collaboration and
relationship-building with their team members and clients

• Results-oriented
individual with a very strong work ethic and must be able to demonstrate
excellent negotiation, communication and problem-solving skills

• Ability to work
with customers as a member of cross-divisional work groups and maintain
positive and productive relationships with customers, peers, and superiors

• Ability to act
independently with sound business judgment and thrive in environment with
diverse communication styles

• Ability to prepare
and present oral and written documents clearly and concisely

• Ability to manage
complex assignments with multiple work streams and aggressive (and sometimes
competing) timelines

• Understanding of Software
Development Lifecycle (SDLC) concepts and process

• Knowledge of and
experience with IT Service Management best practices and principles

• Experience with
Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft
Project

Proficiency in writing SQL queries and understanding relational databases

• Extensive
understanding of SharePoint end user experience, sites, libraries, lists and
groups

• Public Health or other health systems experience is
desired

• Must
have familiarity with agile methodology, tools and frameworks, i.e. scrum,
kanban