IA-DOM-DOIT-BA2-SOC Technical Writer

Only
submit candidates who have worked as a Technical Writer in a Security
Operations Center (SOC).

The Business Consultant supports the State of Iowa’s Office
of the Chief Information Officer (OCIO), Security Operations Center (SOC).
The purpose of this position is to provide technical writing support,
standardization of documentation, and business support across the Security
Operations Center (SOC). The Business Consultant will initially focus on
the development, consolidation, and standardization of the following artifacts
for incident responders:

·
Computer Security Incident Response Plan (CSIRP)

·
SOC Incident Playbooks

·
Standardization of Incident Reports

·
RACI (Responsible, Accountable, Consulted, and
Informed) grids per playbook

·
Website guidance for workforce members reporting
security incidents to the SOC

The Business consultant will assist in the definition and
measurement of SOC Service Level Agreements (SLA), Memorandum of Understanding
(MOU), Memorandum of Agreement (MOA), and other formal documentation to support
the SOC. Integrate Key Performance Indicators (KPI) and develop status
reporting for stakeholder consumption.

·
Provide business analysis, process analysis, and
project coordination services. Develop business cases, business impact
statements, and integrate security prioritization metrics to drive business
decisions.

·
Provide information security function task
tracking, develop resource estimates, and provide priority schedules.
Coordinate with service suppliers to ensure deliverables are clearly defined,
priorities are identified, tracked, and reported to meet the functional needs.

·
Analyze business processes, procedures, and
organization structure to identify problems and determine solutions. Elicit
requirements from stakeholders, analyze the requirements, document, and create
functional specifications as required.

Candidate Requirements:

·
Previous experience working as a technical writer for a SOC (Security
Operations Center).

·
Excellent organizational skills with a focus on
accuracy, detail, and follow-through; punctual and meet deadlines; effectively prioritize
tasks to meet expectations.

·
Proven ability to work with diverse audiences
and translate technical information into non-technical information.

·
Excellent writing and composition skills
including grammar; punctuation and spelling; ability to organize; express and
communicate ideas clearly in writing.

·
Knowledge of project management, conflict
resolution, and incident escalation preferred.

·
Ability to work effectively with customers to
solve business challenges while balancing the need for confidentiality,
integrity, and availability.

·
Ability to resolve issues in a variety of
complex situations requires complex judgments and solutions based on
sophisticated analytical thought.

·
Must be an individual of high integrity and be a
model of unwavering integrity to others.

·
Ability to work independently, as part of a team
of peers, and to support and contribute to a multidisciplinary team
environment.