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DCF Family Safety Receptionist providing administrative assistance to the Department of Children and Families for Child Protection and Children’s Legal Services with answering inquiries and questions, and customer complaints. Refer calls or in person inquiries to the proper person, office, or resource requested. Handle and resolve customer complaints. Complete follow up customer inquiries as necessary.
Mandatory Pay Rate is $15.00/hr, Vendor rate is $19.50/hr.
• Answer Incoming Calls
* Answer door and assist clients/families that come to the office
• Outgoing / Incoming Mail Delivery – Postage Machine
• Tidy up Play Room (when used)
• Closure Letters
• Case Filing (file)
• Forms (use Share Drive)
• Assist with employee interviews
• Accept Supply Deliveries (put in supply room)
• Blue Book (keep stocked)
• Deliver Faxes (end of day)
• Replenish Copier Paper (end of day)
• Empty Recycle Boxes (end of day Tuesday and Friday)
Responsibilities and required skills:
Ability to speak and understand English ()
Ability to use office equipment, postage machine, copier, fax machine ()
Strong job tenure in professional office environment (2 Years)
Experience with customer facing customer service in a professional environment (1 Years)
Professional appearance and courteous to customers ()
Experience in mail room processes and machines ()
Experience assisting with employee interviews ()
Experience with supply management ()
Experience using Share Drive ()
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