Idaho – COURTS(AOC) – Data Migration Field Support Technician NEW

General Position Summary:

The Data Migration Field Support Technician
supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in
Boise, Idaho and requires the resource to be fully onsite for the role.

How We Work:

The Administrative Office of the Courts is committed to supporting the
mission of the Idaho Courts through the use of an agile approach that aligns
strategy, work, and capacity. This approach empowers our employees to respond
quickly and efficiently to meet the needs of our customers: citizens, courts,
judges, employees, and other stakeholders. We believe in continual improvement of our services and products to
better serve and support our customers and the evolving environment. Employees are future-focused, take
initiative, and are personally responsible for work delivery and professional
growth. Our leaders are committed to
professional development and growth of employees by empowering and supporting
motivated individuals; providing clarity and focus for projects; giving those
individuals the environment and support they need; and fostering a culture of
collaboration, transparency, learning, trust and shared accountability.

Major
Duties and Responsibilities: (The examples provided do not cover all of
the duties which the incumbent of this position may be required to perform.)

– Understands
court processes to ensure that problem solutions match user needs in an
appropriate manner.

– Work
closely with IT leadership and district court leadership to prioritize
daily tasks and projects while providing responsive and timely end-user
customer support.

– Performs
installation, configuration, and troubleshooting of standard user
desktop/laptop computing hardware, printers and peripheral devices in
accordance with IT procedures.

– Coordinates
and/or migrates customer data and information from decommissioned devices
to new equipment.

– Installs,
configures, and maintains software on mobile devices.

– Works
with IT colleagues to assist in coordinating equipment shipments and
receivables as well as processing surplus equipment in accordance with Court
procedures.

– Informs
inventory system by keeping up-to-date and accurate records of serialized
asset information.

– Works
closely with court staff and local administration with office moves, adds,
and changes as required.

– Corresponds
with users and staff concerning issue status, resolution, and task
completion.

– Escalates
issues are to other members of the technical services team as
appropriate.

– Collaborates
with IT staff to test, troubleshoot and validate new hardware and
applications.

– Attends
meetings as required.

Minimum
Qualifications:

The Idaho Courts reserve the right to
consider an equivalent combination of education, training, and/or experience
necessary to successfully perform the major responsibilities of the position.

Education
and Experience:

– Three years of
IT support experience.

– Bachelor’s
Degree preferred.

Knowledge,
Skills, and Abilities:

· Experience onboarding new users to Microsoft
365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
· Experience migrating end user emails and documents to Outlook and OneDrive;
· Experience with troubleshooting and maintaining Windows
Active Directory users, computers and policies, preferred;

· Experience troubleshooting with Microsoft Windows 10;

·
Experience troubleshooting Microsoft
Office 2016, including exporting/importing mail, calendar and contacts;

·
Experience with basic network (wired and
wireless) configuration and troubleshooting including ping and trace route, preferred;

·
Knowledge of court processes and court
information systems preferred;

·
Skill in providing excellent customer
service;

·
Ability to travel throughout the state
as needed;

·
Ability to communicate effectively
verbally and in writing;

·
Ability to understand impacts of
software, system, or application changes on customers;

·
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;

·
Ability to work independently.