Some travel required (see description below).
Valid Drivers License
Up-to-date car insurance
Full-time professional work experience in Information Technology user IT help desk, to provide basic service desk support, including: • New computer deployments • Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange. • Manage software licensing. • Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries. • Determine the nature of the problem; root cause; provide basic troubleshooting. • Document support responses in the ITS Service Desk Ivanti ticketing system. • Escalate problems in accordance with defined ITS procedures. • Assist users with problem solving steps. • Communicate accurate and useful status updates. • ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.
This is a roving, onsite position serving multiple locations, including local (Treasure Valley) agency customer locations on the Chinden Campus, Capitol Mall, as well as Idaho Department of Correction locations and other locations as needed (see list below). Work locations will vary depending on need. All locations are within the Treasure Valley.
Must be able to lift up to 50lbs and move computer equipment between locations.
A rental car may be used in the event equipment needs to be transported between locations. If traveling between multiple site locations during a single day, contractor will be eligible for mileage reimbursement at the current state/federal reimbursement rate if driving a personal vehicle.
Work locations will include, but are not limited to, the following locations:
Information Technology Services, 11331 W Chinden Blvd., Boise, ID 83714
Idaho Division of Veterans Services, 320 Collins Rd, Boise, ID 83702
Idaho Dept. of Correction (Central Office), 1299 N Orchard St., Boise, ID 83706
Idaho Dept. of Correction (District 4), 2161 Old Penitentiary Rd., Boise, ID 83704
Dept. of Administration, 650 W State St., Boise, ID 83702
Dept. of Environmental Quality, 1445 N Orchard St., Boise, ID 83706
Dept. of Environmental Quality, 1410 N Hilton St., Boise, ID 83706
Idaho Dept. of Agriculture, 2270 Old Penitentiary Rd., Boise, ID 83712
Dept. of Fish & Game, 600 S. Walnut St., Boise, ID 83712
ITS reserves the right to cancel this request, or the contract at any time. • ITS may not award a contract if the budget allocated for this service is exceeded based on responses. • If the person selected does not meet service expectations, ITS will request a replacement or cancel the contract at our discretion. RELEVANT WORK EXPERIENCE: 1-2 yrs. EXPERIENCE SUBSTITUTIONS: Accredited college training may substitute for the required work experience with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience with a maximum substitution of two (2) years. Successful completion of an Information Technology Certification program may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) 1-2 years of work experience as a Network Engineer-Intermediate; LAN Administrator-Intermediate; Systems Administrator-Intermediate; Network Engineer-Associate; LAN Administrator-Associate may substitute for all required experience.
Strong knowledge and understanding of the use of Windows Desktop operating system, Windows 10. 1Strong knowledge and understanding of Active Directory (AD) for account management and group memberships. 1Strong knowledge and understanding of installing software requiring administrative privileges. 1Strong knowledge and understanding of web browsers, primarily Internet Explorer, Edge, and Chrome. 1Strong teamworking skills 1Computer data entry skills.