Help Desk Analyst NEW

ONSITE

• Position requires 3+ years of experience in the field of IT Service Desk or user Support • Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential • Experience with Desktop computer hardware, printers, and peripherals • Experience with Mobile Device Support (Windows, IOS, Android) •Understanding of basic Networking protocols• Exceptional oral and written communication skills

Job Summary: An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between level one and level two end user problems; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.