Is This You?
Analytic. You naturally think logically and can explain difficult concepts to non-technical users.
Embrace Change. You think outside of the box, want to understand the perspectives of others, and will interpret and validate with data.
Curiosity. You want to know the user’s needs, understand a project’s ‘why’ as well as the ‘what’, and look forward to getting to the bottom of a mystery.
About the Role
The Business Analyst will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents and business in the State of Connecticut. The Business Analyst will support the team by performing detailed requirements analysis, processes documentation, and some user acceptance testing in consistent with the goals and objectives of the Connecticut Digital Service.
Experiences Required for This Role
Requirements Analysis – At least 3 years of experience and use cases with the following:
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
Leading ongoing reviews of business processes and developing optimization strategies
Staying up to date on the latest process and IT advancements to automate and modernize systems
Conducting meetings and presentations to share ideas and findings
Working closely with clients, technicians, and managerial staff
Managing projects, developing project plans, and monitoring performance
Updating, implementing and maintaining procedures
Prioritizing initiatives based on business needs and requirements
Serving as a liaison between stakeholders and users
Managing competing resources and priorities
Process Documentation – At least 3 years of experience and use cases with the following:
Documenting and communicating the results of your requirements analysis
Effectively communicating your insights and plans to cross-functional team members and management
Gathering and reporting critical information from meetings with various stakeholders
Monitoring deliverables and ensuring timely completion of projects
User Acceptance Testing – At least 2 years of experience and use cases with the following:
Ensuring solutions meet business needs and requirements
Performing user acceptance testing
Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:
Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
Knowledge, Skills, and Ability
Exceptional analytical and conceptual thinking skills
The ability to influence and determine acceptable solutions with stakeholders
Advanced technical and documentation skills
Fundamental analytical and conceptual thinking skills
Reporting and presenting
A track record of following through on commitments
Excellent planning, organizational, and time management skills
A history of leading and supporting successful projects
Performance in Complex Situations
Communication and collaboration with state-wide partners
Clearing challenges for team members
Comfort in blazing a path through an ambiguous work environment
Judgement fitting to the ever-changing environment
Ability to juggle multiple project workstreams
Service Design Team Building
Supporting teammates’ skills and behaviors development and delivery
A balance between strong domain expertise and flexibility
Prioritization, organization, and triage in an independent environment
Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
Ability to maintain strict confidentiality
Judgement in dealing effectively and diplomatically with all levels of government staff
Preferred Skills & Qualifications
Other Desirable Skills
A bachelor’s or master’s degree in business or related field
3 years of business analysis or a related field.
1 year of user-centered design
1 year of user research and analytics
1 year of customer relationship management platforms such as Salesforce
1 year of web content management platforms such as Sitecore
The Business Analyst will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.
The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are located in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.
Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.
Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.
AGILE - Agile Development Methodology - Novice (1-3 Years)
Project management - Novice (1-3 Years)